Selfie frames are a surprise hit of stag and hen dos, weddings and festivals - it's essentially a large cut-out frame for group photos to mark the event. Once they'd identified a big opportunity in a growing market, our client wanted to launch an effortless web app to respond to the demand.
We were targeting a young audience, so we designed the web app to work effortlessly on mobile - from selecting a design right through to paying for it. We had to balance the simplicity of the process with the number of customisation options that customers wanted, then wrap it up in a bright and appealing design.
Meet Snappy, the chatbot.
It doesn't matter how excellent your FAQs are if no one's going to read them. And in our client's experience, no one was going near the FAQs - they were getting in touch instead, often with the same questions. So we created Snappy the chatbot, and taught him all about Selfie Frames. He's got the basic questions covered - and for anything more complex, he'll put you in touch with someone. Sorted!
"The site may look simple but the brief certainly wasn’t... “Create a B2C site which is user friendly on all handheld devices, aimed at 16-30 year olds”. Climb's dedication was clear from the off, with some great input and taking the lead in order to hit key milestones. Their attention to detail and creative approach brought my vision to life. I would highly recommend Climb to anyone looking for a hands-on agency, they didn’t just meet my expectations but went well beyond." Emma Thompson, Group Marketing Manager